Privacy Policy

Effective Date: October 20, 2026

1. Introduction

IQ SYS LLC (“IQ SYS,” “IQTV,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information collected through our website, products, services, and business communications.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard personal information when you visit https://myiq.tv, contact us, request a demonstration, inquire about our products, or interact with our digital solutions.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

A. Personal and Business Information

• Full name and company name

• Email address and telephone number

• Job title and business contact details

• Business address and location

• Information submitted through contact forms, quotation requests, partnership applications, and demonstration requests

• Technical requirements, equipment information, and project details

B. Technical and Website Information

We may automatically collect information such as:

• IP address

• Browser type and operating system

• Device information

• Pages visited and website activity

• Cookies and similar technologies

• Diagnostic and security logs

C. Product and Service Information

Where applicable to our services and authorized integrations, information may include device identifiers, software activity, service configurations, support records, and technical usage data.

Certain IQTV solutions may also process information provided by business customers through their authorized systems.

3. How We Use Your Information

We may use collected information to:

• Respond to inquiries and provide customer support.

• Prepare quotations, proposals, and service agreements.

• Schedule product demonstrations and consultations.

• Provide, maintain, and improve our products and services.

• Manage reseller, distributor, and business partnerships.

• Perform authorized software integrations, installation, and technical support.

• Communicate service updates and important notifications.

• Send promotional communications where permitted by applicable law and user preferences.

• Protect our systems, prevent fraudulent activity, and comply with legal obligations.

4. Information Related to Hospitality and Healthcare Solutions

IQTV provides technology solutions for hospitality, healthcare, and other commercial environments.

Depending on the implementation, our platforms may interact with hotel property management systems, digital signage solutions, queue management systems, patient-facing interfaces, and other authorized third-party platforms.

When IQ SYS processes information on behalf of a business customer, that customer may determine the purposes and permitted uses of the information.

Healthcare-related information, if processed through an authorized implementation, will be handled according to the applicable contractual, confidentiality, and legal requirements.

This Privacy Policy does not replace any separate Data Processing Agreement, Business Associate Agreement, or other agreement required for a particular implementation.

5. Sharing of Information

We may share personal information when reasonably necessary with:

• Authorized employees and contractors.

• Hosting, cloud infrastructure, and technical service providers.

• Customer relationship management and communication providers.

• Authorized integration partners and equipment or software providers.

• Business customers, when required to deliver contracted services.

• Government authorities or other parties when legally required.

We do not disclose personal information to unrelated third parties for their independent marketing purposes without appropriate authorization.

6. Cookies and Website Technologies

Our website may use cookies and related technologies for essential website operations, security, functionality, analytics, and user experience improvements.

Where non-essential cookies or tracking technologies are used, applicable notices and consent options will be provided as required by law.

Users may control certain cookies through their browser settings. Disabling essential cookies may affect website functionality.

7. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, alteration, disclosure, or destruction.

Access to personal information is restricted to authorized personnel and service providers with legitimate business needs.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business records, comply with legal obligations, resolve disputes, and enforce contractual agreements.

Retention periods may vary according to the type of information and the services provided.

When information is no longer required, we take reasonable steps to securely delete, anonymize, or otherwise dispose of it.

9. Your Privacy Rights

Subject to applicable laws, you may request to:

• Access personal information we maintain about you.

• Correct inaccurate or outdated information.

• Request deletion of information where legally permitted.

• Withdraw consent for optional processing.

• Unsubscribe from promotional emails.

Requests may be submitted to info@myiq.tv.

We may need to verify your identity and may retain certain information when legally or contractually required.

10. Third-Party Websites and Services

Our website and technology solutions may contain links or integrations with third-party websites, platforms, and applications.

We are not responsible for the independent privacy practices of third parties. We encourage users to review their respective privacy policies.

11. Children’s Privacy

Our website and business services are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 through our public website without appropriate authorization.

If we become aware of unauthorized collection of such information, we will take reasonable steps to address it.

12. International Data Processing

Depending on the service configuration and technology providers involved, information may be processed or stored outside Puerto Rico.

Where applicable, we take reasonable steps to protect personal information and comply with relevant data protection obligations.

13. Changes to This Privacy Policy

IQ SYS LLC reserves the right to update this Privacy Policy to reflect changes in our services, operational practices, or legal requirements.

Updates will be posted on our website with a revised effective date. Where required, we will provide additional notice before material changes take effect.

14. Contact Information

For privacy-related questions, concerns, or requests, please contact:

IQ SYS LLC

52 Calle Méndez Vigo, Mayagüez, Puerto Rico 00680

Email: info@myiq.tv

Phone: 850-601-5100

Website: https://myiq.tv